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Privacy Policy – Stop My Debts

Effective Date: 28 May 2026

Last Updated: 28 May 2026

Welcome to Stop My Debts. We are committed to protecting and respecting your privacy and handling your personal information in a transparent, secure and lawful manner.

This Privacy Policy explains how we collect, use, process, store and share your personal information when you use our website, submit an enquiry, communicate with us or engage with us in relation to debt solution enquiries and related services.

This Privacy Policy is designed to comply with applicable UK legislation and regulatory requirements, including but not limited to:

  • The UK General Data Protection Regulation (“UK GDPR”)
  • The Data Protection Act 2018
  • The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”)
  • The Consumer Protection from Unfair Trading Regulations 2008
  • The Electronic Commerce (EC Directive) Regulations 2002
  • The Financial Services and Markets Act 2000 (“FSMA”) where applicable
  • Guidance issued by the Information Commissioner’s Office (“ICO”)
  • Applicable Financial Conduct Authority (“FCA”) rules and principles where relevant to introducer and marketing activities

1. Who We Are

Stop My Debts is a lead generation and introducer business providing consumers with information regarding debt solutions and, where appropriate, referring consumers to FCA-authorised debt solution providers and Insolvency Practitioners.

We do not provide regulated debt counselling, debt adjusting or debt administration services unless expressly authorised to do so.

For the purposes of UK data protection legislation, the data controller is:

STOP MY DEBTS LTD

Registered Address: 2 Mancroft Avenue, Bolton, BL3 3AB

Email: info@stopmydebts.co.uk

Telephone: 07821364154 / 07943688647

We are registered with the Information Commissioner’s Office (“ICO”) under registration number: ZC157537.

2. Information We Collect

We collect personal data that you voluntarily provide to us when you:

  • Complete an enquiry form on our website
  • Contact us via phone, email, or live chat
  • Subscribe to our newsletter or other services

The information we may collect includes:

  • Personal Information: Name, address, email, phone number, employment, and residential details
  • Financial Information: Income, debt amounts, payment history, and other financial details
  • Technical Information: IP address, browser type, and website usage

3. How We Use Your Information

We will use your information for the following purposes:

  • To respond to your enquiry and provide tailored debt solutions
  • To offer advice and guidance related to your financial situation
  • To improve our website and services
  • To keep you informed of relevant updates, offers, or changes to our services

In addition, we may use your data to contact you about debt management plans, IVAs, or other financial solutions that we offer, where applicable.

4. Lawful Basis for Processing

We process personal information lawfully, fairly and transparently in accordance with UK GDPR, the Data Protection Act 2018 and PECR requirements.

Depending on the circumstances, we rely on one or more of the following lawful bases for processing personal information:

Consent

Where consumers provide explicit consent for us to:

  • contact them regarding debt solutions;
  • process enquiry information; and/or
  • share their details with suitable FCA-authorised firms or Insolvency Practitioners.

Consumers may withdraw consent at any time.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, including:

  • operating and improving our services;
  • monitoring service quality and compliance;
  • fraud prevention and detection;
  • maintaining business records;
  • staff training;
  • website administration and security.

Where legitimate interests are relied upon, we ensure such interests do not override consumer rights and freedoms.

Legal Obligations

We may process personal information where necessary to comply with:

  • legal obligations;
  • regulatory requirements;
  • anti-money laundering obligations;
  • lawful requests from courts, regulators or enforcement authorities.

5. Data Protection & Your Rights

We are committed to protecting your personal data and complying with the Data Protection Act 2018 and other applicable data protection laws. Under these laws, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: If you believe any of your personal data is inaccurate or incomplete, you can request that we correct or complete it.
  • Right to Erasure: In certain circumstances, you can request that we delete your personal data.
  • Right to Restrict Processing: You have the right to ask us to restrict the processing of your data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organization in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to us processing your personal data for specific purposes, such as direct marketing.
  • Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details below.

6. Sharing Your Information

We may share personal information with:

  • FCA-authorised debt solution providers;
  • licensed Insolvency Practitioners;
  • compliance consultants and auditors;
  • regulators including the FCA and ICO;
  • fraud prevention agencies;
  • technology and hosting providers;
  • professional advisers and legal representatives.

Personal information will only be shared where there is a lawful basis to do so and appropriate contractual and security safeguards are in place.

We do not sell personal information to unrelated third parties.

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and provide analytics. Cookies are small files that are stored on your device to help us analyze web traffic and enhance your experience. You can disable cookies in your browser settings, but this may affect your ability to use some features of our site.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing, accidental loss, destruction, misuse, disclosure or damage.

Such measures may include:

  • encrypted systems where appropriate;
  • restricted access controls;
  • secure hosting environments;
  • password protection;
  • staff confidentiality obligations;
  • periodic compliance reviews;
  • secure disposal procedures.

We are committed to maintaining compliance with UK GDPR, the Data Protection Act 2018, PECR and ICO guidance relating to the handling and protection of personal information.

9. Third-Party Links

Our website may contain links to third-party websites. Please be aware that Stop My Debts is not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page, with the revision date at the bottom. We encourage you to periodically review this policy for any updates or changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights, please contact us:


Last Updated: 28/05/2026